|Category:||Truck Rental Agency|
|Address:||3536 Red Bluff Rd, Pasadena, TX 77503|
|Working:||7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM|
Worst experience with this Uhaul store. I rented their auto transport trailer, everything went smooth the uhaul guy told me to back up my brand new truck so he could hook up the trailer. After a few min he said he was done and I was good to go.So when I got home and as I was loading my truck on the trailer the trailer came off the hitch receiver ball and went straight into the rear of my truck. The guy that hooked up the trailer to my truck did not tightened down the trailer to the hitch. So I immediately called the uhaul help number and sadly it was after hours so I started my claim process. First thing in the morning I went back to this uhaul store and dropped off the trailer and asked for my money back and the lady at the front desk told me she had to charge me at least one day so I can have a contract for the insurance claim. So after like 2 weeks their garbage ass insurance Rep West said it was my fault so i was responsible for the damage, Really your saying im responsible when your employee hooked it up. They said the trailer had a sticker and i failed to read it. The problem is they need to make sure their employees have the proper training and common sense before they hook up a trailer. Luckily my insurance USAA worked with me and cover the damages, I still had to pay my deducible but my insurance rates were not affected.. Do Not Rent From This Uhaul Store.
Came to U-Haul store and Luis gave me false info. I came in asked all about the rental and he said before i return it it should be the exact amount of gas it was left and if you over fuel it they will give the money refunded that you over fueled. When i came back for return lady told me they don’t do that. Keep that guy well informed he needs to get re-trained!!!!
We reserved a 20-ft truck, the inside of the trailer was filthy and turned my hands black when I touched it. I called for a different concern and they put me on hold and over 20 minutes later it transferred me to the call center who actually did listen and help me. I am very disappointed in this location.
The process of renting a truck was pretty straight forward and smooth. No compagina what so ever. The truck I received was in very good condition.
Went for a rental van. Fast service. I have been more than once for propane refill and they could not refill fit one reason or another
The manager when out of her way to help me out when a problem arised. The facilities are clean and the employees are all very nice
Daniel the manager is good with customers, amamda helps get the job done fast so you can get about your day
Slow, crappy.... better yet shitty service. NEVER AGAIN WILL I USE THIS STORE OR UHAUL AGAIN!!!
They have available trucks, but employees not to friendly.
Fast in and out service. Went to go buy some boxes
I was in and out with in 15 minutes no long wait.
A little disorderly but nice customer service.
Terrible service getting a hitch installed
VERY GOOD CUSTOMER SERVICES
Super fast!!!!! We love it
Fast, friendly service.
ok when no construction
Good fast service...
Nice Uhaul facility
Dylan is the man!
Very nice staff
Quick and easy
Adrian f Buatista