|Address:||2811 Bay Area Blvd, Houston, TX 77058|
|Working:||Closed 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9AM–5:30PM Closed|
THIS is the management team that ALL storage unit management teams should be trained to replicate. For the last 31 plus years I have rented storage units for business use. During that time as you would expect I have encountered a few storage unit management teams that I was not happy with, it goes with the territory. What I did not previously know was that all of the previous storage unit management teams that I was happy with, could have, and yes, should have, been so much better if they had been taught to perform at the level that Kelly and John perform at EVERY DAY at Extra Space Storage on Bay Area Blvd in Clear Lake (Houston) TX. The last few years that I have had the pleasure of working with Kelly and John have been THE most pleasant, stress free years in regard to my business storage needs as well as my personal storage needs. When you need storage in Clear Lake THIS should be your VERY first stop. You need not look further for there is no better team to be found. I assure you that they will meet your needs without fail. Price means little when it is not accompanied by acceptable service. With this management team you will not find acceptable service, You will find EXCEPTIONAL service!
Rhonda J Morries
I just want to say that out of all the storage place I have used, this one trumps everyone. Very nice and professional staff. Kelly did a wonderful job with registration and suppor. She was quick, funny and very patient and kind especially when things got hectic with my moving company. Please keep her because I might be back again. Kelly is very good at what she does. Excellent people working skills and a kind,positive spirit. She even offered a cold bottle of water. Trust me, it was hot and needed. Very clean units and helpful dollys. The only thing I can think off is make going out easier. Move the code machine where someone can drive up. Good job. Thanks. Satisfied customer, Rhonda Morries.
I reserve the unit online and Kelly call me to confirm. I told Kelly that I would like to visit the property the following day so I met with Kelly around 10:30 she introduced herself and the minute I walked in it was a very warm and welcoming feeling not only that I felt very comfortable. Kelly is very experienced in her profession she showed me the property and the unit that I will be renting and made me feel very welcome she went over all of the information that I needed to know. My brother referred me to this location I used Extra Space Storage in the past and I will recommend anyone to use Extra Space Storage this store and the ryewater location are very clean.
My experience with Extra Space Storage has been, like so many reviewers – ABSOLUTELY FABULOUS! Kelly and staff make me feel like a family friend. Always a smile and they remembered my name. How do they do that? My storage unit was pristine when I moved in and I hope that I left it that way when I finally moved my belongings. The site is close to my house and it feels safe and secure (next to a Houston police substation.) I liked that they had a website that sent me reminders and allowed me to pay if I was out of town. I highly recommend this Extra Space Storage Facility. Thanks Kelly!
A Private User
The facility was clean. We felt safe there and felt that our belongings were safe. The unit was as advertised and the service level lived up to our expectations. The staff was available, knowledgeable and friendly. Any questions and requests for assistance were quickly responded to. The facility was conveniently located. It was easy to get in and out with our large vehicle. There was a storage unit available that met our space requirements at a competetive price. We needed a sturdy, dependable lock and there were plenty to choose from.
I have leased two units from this location over the years. They are always available to meet my storage needs. I can rely on the manager and staff to answer any questions and provide excellent customer service each and every time. The ability to pay the storage fees online is efficient, secure, and convenient. I feel safe when I am in the facility and I know, for sure, that my items in storage are secured 24/7. Thank you, ExtraSpace storage on Bay Area Boulevard. I appreciate your services and facility as I rely on it every day
The service at this facility is absolutely AMAZING! Kelly was so courteous and patient as she walked us through all the details when we rented our space. Two weeks later, when we were unloading our truck, she came over with bottles of cold water, and encouraged us to take a break from the Houston heat and humidity in her air conditioned office. When we did stop, she even gave us cold, wet paper towels to cool us off! The whole place is sparkling clean and maintained to perfection. 5 stars from us!
Great people..... Excellent Service..... I wuz a Costumer for about 4 years.... Just seemed like every year tha price of the Storage went up.... It started at 120$ the first year, by the fourth year it wuz 253$... They would always offer me ah price decrease that corporate would have to say its ok to do.... But oddly over a 4-5 year period and many attempts, the extra space management always told me Corporate said No..... Smh.... Anyway tha people that work there are pretty cool.......
Natalie and Kelley at Extra Space Storage on Bay Area BLVD were so helpful and friendly from the moment I walked thru the door it made me feel like part of the Extra Space Storage Family. Just the kind of place and people I want making sure that the belongings I store are safe and secure and waiting on me when I need them. Natalie was very therough and made sure that I got the lowest price possible and that every I was dotted and every T was crossed. Thanks Very Much!!!!
We have been treated like family by Kelly, the office manager and others at this storage unit. Our unit is just the right size and it was spotlessly clean when we moved in. The office always returns phone calls. E-mails are sent when they receive our monthly rent. It is near our house and very convenient. We always felt safe on the premises and the gate always works when we enter and leave. I would highly recommend this Extra Space Storage facility.
A Private User
We were very pleased with this storage facility. It was well lit and seemed secure. The management went out of their way to help us, even assisting me in moving some furniture. A hurricane struck the area during the time that our belongings were in storage. The management kept us well informed as to the condition of the property in the aftermath of the storm. Very well run! Would recommend to anyone.
Our experience with Extra Space Storage 28 on Bay Area in Clear lake city has been exceptional. From day one the care, professionalism and politeness of Ms. Kelly and Ms. Natalie is something hard to find. Location is extremely clean, well maintained and safe. We would highly recommend this location for your extra space. Thank you again Ms. Kelly and Ms. Natalie for providing great customer service.
Natalie was amazing every time I came in! She helped me pick out the best size unit for my needs and made sure I could reserve online for the best discount. They let you reserve the rental truck for your move and they offer insurance on your items in storage! I am excited to put my stuff here and trust that they will take care of everything! I recommend storing your goods here if necessary.
Needed a storage unit for a month between apartments and Extra Space was the perfect solution. Although i told the great staff that I would likely only be a month, they still honored the first month discount. They have a complimentary ~15 ft moving truck that I used to move in and move out of my unit at no extra cost. I would highly recommend this Location to anyone looking for extra space.
Excellent clean location. Friendly, helpful staff. Hours of operation which meet my personal requirements. The ability to park close to unit and avail yourself of rolling equipment to assist in the movement of your goods. Security system of gate access by password, excellent fencing and lighting assure a safe environment for your storage. A very impressive facility.
I am very satisfied with the condition of the climate-controlled unit I recently rented at this facility as well as extremely pleased with the personable, professional, and efficient assistance I received from the property manager, Ms. Kelly Thomas, during the rental process. I recommend this facility for anyone seeking storage space in the Clear Lake/NASA area.
We have been a vendor with this Extras Space Storage location for several years working on their AC and heating needs. They are always pleasant and quick to call us when there is an issue with climate control. Their attention to detail is superb, you can tell they care very much about the property and their customers, Kelly and David both are wonderful!
Kelly is amazing. No matter what time of day or night I come to the location it is always well lit and clean. I feel safe and I know the Manager and Assistant Manager will always always always have my well-being at the heart of the this business. They care about me. They have integrity. If only all business would behave like this!
I had the best experience with extra space storage. Right from getting an storage space till the closing it out , it went really smoothly. Kelly showed different storage options according to my requirements and explained everything in detail. I was really happy with the experience. I would definitely recommend this place to a friend.
I am very pleased with the great customer service I continuously receive from both Kelly Thomas and David Faulk at Extra Space Storage. The grounds and units are maintained very well, and I do not have to worry about my items that I have stored in their climate controlled units. This is a top notch location and team!
The facility is very clean, well secured, and well maintained. The staff is very professional and always willing to help. There is easy access and the hours are very accommodating. I highly recommend it to anyone who needs a storage facility. We have been there for 10 years and are quite satisfied.
Our experience with Extra Space Storage was excellent. The facility is very clean and easily accessible. The management is excellent. Kelly is so easy to work with and she worked hard to meet our needs. We would definitely recommend using Extra Space Storage on Bay Area Blvd.!
After a bad experience at another self storage company, renting here was a pleasure. Kelly was awesome & very helpful. She made the process of renting as easy as anyone could ask. They also had a moving van available to aid in moving things into their facility!!!
I am very pleased with the people here, they are always very professional and helpful. I would say they go above their duties in making customers feel confident and secure in storing with them Excellent facility always spotless! Kelli & Natalie are awesome
Kelly was so nice & helped me out even though I showed up about 15minutes before the office closed. She was very nice & helpful, & explained everything about the agreement in terms that everyone could understand. Check them out if you need a unit!
The prices are great and moving truck onsite is a huge convenience!!! Kelly was amazing throughout the leasing process and even brought me a bottled water while I was loading my unit!!! I would recommend this company to my grandparents...
Kelly was absolutely awesome and professional. She was very responsive and answered all my husbands numerous questions. Very clean facility and the moving truck was a added plus. Thanks for making a not so fun moving job not as painful.
Totally satisfied with Extra Space Storage on Bay Area Blvd. Kelly and staff are always professional, and very helpful. Kelly is always available to help any of us...and go the extra mile. I feel more like family than a customer.
I have been using Extra Space Storage facilities for a couple of years now and I have had a good experience at all of them. The staff at this location is Awesome! Kelly the manager was very helpful she makes the process very easy!
This facility is clean, safe, and well managed. The office staff is friendly and goes above and beyond to help ensure you have a good experience. I have recommended them to several of my friends who are looking for storage space.
Great staff. Friendly and always willing to help. Units are clean and well lit. Property is secure and well managed. I used the truck once and it was clean and well kept. Drove great. I would recommend this location to friends!!
I really appreciated the service. Natalie was the agent who took care of us. And she was excellent. Our day was full of disasters one after the next. And she was very patient and understanding and sympathetic to our situation.