|Category:||Truck Rental Agency|
|Address:||5412 N Lamar Blvd, Austin, TX 78751|
|Working:||7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM|
I was very satisfied with the customer service rep that I spoke with this morning over the phone. He assured me that I could pick up the same exact equipment that I ordered at another location (Ben White, yuck!) for 9am tomorrow morning. Plus, this location told me they had an even bigger truck, a 15 inch I believe, for the same price! The best part is that they also gave me the auto transport for my entire car as the same price for the dolly instead of the $10 extra that I was charged at the Slaughter location ugh. I give big kudos and two thumbs up to this location for helping me knock out this move in timely manner instead of getting a sorry ass answer like "you can only pickup the equipment at 6:30pm" (According to the Slaughter location). Thank You North Lamar, you guys rock!!
ALERT!! CREDIT CARD ABUSE!! DO NOT USE THIS LOCATION!! DWAYNE WASHINGTON IS THE G.M. HERE AND HE OVER CHARGED MY ACCOUNT BY $177!! I GOT MY REFUND BACK FROM THE CORPORATE OFFICE IN AUSTIN!! DWAYNE WOULDNT INVESTIGATE ON WHY THEY OVER CHARGED MY ACCOUNT!! ALSO ON MY CONTRACT HE HAD MY "FUEL TANK CAPACITY" AT 3/4. BUT WHEN I GOT IN THE TRUCK THE GAS WAS AT HALF A TANK???? I WENT INSIDE AND BEFORE I EVEN SAID ANYTHING HE SAID "GAS TANK WRONG?" HE ALREADY KNEW IT WAS WRONG!! THEY ARE SCANDLESS AND I WOULD USE THE BURNET LOCATION. THEY ARE 1000X NICER AND ARE LEGIT!!
The staff member we talked to specifically said that they would place a temporary hold on our debit card and not charge us until we paid cash the next day, then charged us and completed the transaction on the debit card immediately, sending us into the red, and costing us a ton of extra money. When we told them about it, the GM argued with us over the nature of how bank transactions work, as if he were a bank teller, and not the GM of a U-Haul. Choose any other U-Haul in town, because this one is super into ripping people off.
Hills Have Eyes type vibe, but very nice staff. Very down to earth and helpful. My main issue is with the location. I had to leave my car there for a few hours, and i was worried something might happen to it. Luckily my car is worthless, so it seems my concerns were misplaced.
Horrible experience. Do yourself a favor and visit another location. I will never return here. The manager was rude, not trustworthy and would not answer my questions. Please go elsewhere. Read other reviews, also, many other people have had similar experiences.
The people who work at this location are gigantic assholes. Was hung up on twice for no apparent reason and when I went in there for some boxes and a truck, they acted like by being there was a burden. Do your job, and learn how to be respectful to clients.
Service is a dump and not reek saven i treat people apart are shoplifters
good location but really weird interaction if the reservation was place via web
Friendly service and they made up for the mistakes at the burnet rd location
Lots of unfixed graffiti and no recycling as required by local law.
Service was acceptable.
Good old U-Haul.