|Category:||Truck Rental Agency|
|Address:||10125 N I H 35, Austin, TX 78753|
|Working:||7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM|
A Private User
I love this location! Most U-HAUL locations are either staffed by students or appear to double as a maintenence shed, but the manager at the Rundberg location keeps a tight and clean ship :) I stopped by pick up a reserved truck and was immediately greeted with warmth, although the place was busy. I was assured that I would be served as soon as possible and invited to look around. In no time at all, the manager was able to help me quickly rent my truck and was kind enough to remind me to pick up a furniture dolly. Although my car insurance pays for rental truck damage, she was kind enough to remind me that any damages would be taken out of my credit account and I would have to bill my insurance company for reimbursement. When I still declined the insurance option, she did not continue to pressure me and we finished the paperwork in record time (for me at least!). Overall, I am very happy with the management and staff at this location and I will never use another as long as I remain in Austin!
Rented several trucks from this location and never had any issues that weren’t immediately addressed / solved. The entire process from reservation to check-in is smooth. Josh checked us in yesterday and when I realized the truck didn’t have a middle seat he quickly swapped the truck for a larger one and didn’t change the price! Excellent customer service. There was a fuel level discrepancy when I called to verify the overnight drop off was received, due to swap out, but that was resolved it immediately and in a friendly manner.
Convenient and easy to get to. If you order online make sure you get all of your items before you leave. Also if you rent any equipment with the vehicle such as follows, check the condition of it to ensure it will work for what you need it for. I rented a furniture dollie, one of the wheels was broken. I also bought a mattress cover online and they forgot to give it to me. I got it after I moved the furniture.
I rented a van for the weekend. Happened to be in the back to college window for Austin students so making a reservation well in advance was a must. Several walk ins got turned away while I was there. The staff was great but the computers were having issues. They did their best but it still took a long time to get the van. Retuning was not a big hassle, no real issues.
Philessia is the best! She rented a unit to me once before, and I rented here a second time solely based on my experience with her. She displays exemplary customer service and wears a smile during the entire process. I definitely recommend using this Public Storage!
Worst customer service ever!!! I ordered a truck from there. Sent me to another location day of pick up it was already closed! Called customer service even worse no truck to move in i was even hung up on by customer service
A Private User
Some U-haul locations do not quite have their act together, but the staff here are GREAT! Good service, lots of smiles, very helpful with my move, rental, and storage. That free month of storage really helped too!
Sherri Van Arkel
I always rent from this location as they always have the trailer I need and in working order for travel! They are always helpful and get me hooked up and out on the road!! I rate them hands down at 10+!!!
Place is so shady. They were in the process of ripping someone off when I was there! Then they ended up lying to me and ripping me off. Worst place ever the little guy in there has to be fired.
Very nice people and very trustworthy . I forgot an item in the truck, called back next day and they were like we have it for you I just picked it up .
I needed a truck fast after an unexpected cancellation, and these folks came through. Real people working real hard. Totally recommend.
A Private User
I tried calling for the store hours and got a sales guy who tried to strongarm me into making a reservation. I hated that.
Yeyn Lee Aguilar
I love how you can do everything online. You then just show up and then you are ready to go.
Had issues with computers during payment, to the tune of wasting an hour of our time.
Great staff very helpful. Just rented a 17 truck in and out then done.
Good prices fast service. They lock the bathrooms a hour before close
Too expensive and units were extremely small for the price.
Nasty rude people, what ever happened to customer service.
Best storage place ever hands down.. Love this location..
Professional and courteous. Extremely helpful.
In and out with what I needed quickly.
Propane pump is broken 4- 22- 17
Bbc.c v yo j. Ru. @ bbc.co
Friendly and helpful staff.
Anderson is a great help
Great customer service!
Very nice and friendly
Everyone was helpful
nice and big place.
Very easy return
Rude ladie there
Never been here