|Category:||Truck Rental Agency|
|Address:||9001 S IH 35 Frontage Rd, Austin, TX 78744|
|Working:||7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM|
Normally I would recommend this place, but, after a recent visit I can say that management needs to do a better job. I took my new Spotless Un damaged F150 to get a 6x12 cargo trailer hooked up. I kept the trailer attached the whole time I was borrowing it. When I returned the trailer I noticed a golf ball sized dent in my rear bumper. I felt like it may have been the serviceman that may have tapped my bumper with the tounge of the trailer. I got the manager involved, his name is Orlando. Instead of listening to what I felt like may have happened, I kept getting dismissed and told it was not possible. I said I disagree and told him to talk to the serviceman to see if he remembered tapping my bumper and call me back. It’s been a week and I still haven’t received any call. Orlando should go work as a cotton candy maker at a circus. I will not go back to this store ever.
So I’m not one to complain, but I know I’m not going back there, I figured okay $20 to rent the pick-up truck plus $10 for insurance, and then 59cents a mile still not to bad, but when I went to go get the pick-up truck at 7am the lady asked me how many miles will I be going total I said only 20miles, she said “okay you will be paying $80 for the truck”, so no thank you, I don’t know how you got $80 but I’m not going to pay that much for the 2 hour I needed it.
This place was horrible!!!! First of all there was a girl named star at the front desk who all she did was play on her phone. She did not give a care in the world about the customers. They did not have their information together and stuff got all mixed up. Go to a different Uhaul.
People are really unfriendly and most of them are sitting around when customers are waiting for service. ALWAYS check mileage on trucks because if they have service done and had miles put on while on service they will not update their mileage and charge the customer extra
A Private User
I called the day before and reserved the trailer I wanted for extra days than average. The woman who helped us with the reservation was fast, polite, and got a MUCH better rate than I read was available online. Very helpful and followed through on everything.
The front counter was knowledgable, friendly and efficient. We figured out what size truck would be best, had all of the pricing explained clearly to us and were getting started on the move in under 10 minutes. Highly recommend this location!
They are very nice, and work fast to get you out the door. I was very happy with their services, as I use them many times to move. It would be nice to offer coupons once in a while for their loyal customers that use them frequently.
Beware that they charge you 10 dollars for using your credit card! The front counter guy said my total was 64 when really it was 54 he just wanted to use my credit card and get an extra 10 bucks. Bullshit never going there again.
The staff provided friendly efficient customer service. I was in a huge rush and was able to walking and out with a cargo van in 10min. My return process was just as smooth. Thanks guys!!
A Private User
I have rented from this U-haul several times and have never had any problems. In fact, the customer service was above average and the trucks worked exactly as they should.
The person at the front counter was very friendly. They had everything I needed for my moving project at a fair price. Friendly and courteous.
Excellent customer service... Very helpful...answered any questions that I had and helped me decide what size truck I would need for my move.
Installed my reciever hitch on my car and has lots of products in stock for the reciever. Like bike racks and such. Fast and courteous people
During hitch install wrapped the tail light wire harness around muffler. Melted the wire and short circuited the connection. Very undafe.
So helpful and when I moved I lost one of the blankets I rented from them... they were real nice about it and did not charge me.
Totally solid. I rented the motorcycle trailer a few times and it worked out really well. They get you taken care of quickly.
The Staff are AWESOME. They make you feel like family. They remember your name. Jennifer have a great weekend.
Staff always friendly and helpful. I was able to reserve and get my uhaul on time and costs are reasonable.
I was in, out and good to go in no time flat. Friendly associates and decent truck rental rates.
So happy to have a U-haul that offers propane tank refills. The staff are courteous and helpful.
A Private User
The employees here are extremely unhelpful and impolite. I had not one but two hang up on me.
Kathleen Bondurant, Ph.D
Clean, well stocked with moving supplies at much cheaper prices than Public Storage!
Great location got going north or south on IH35.
Easy to do business with. Very accommodating
Great customer service enjoyed a free night
Employees are great...especially Jennifer!
Good spot, good trailers, good people.
Great place many choices, good prices
They are clean professional and fast.
excellent service and nice people
Good service but usually a line.
Very friendly lady helped us.
They were fast and efficient.
rude people not very helpful
Very bad customer service.
Great customer service!
Quick and efficient.
Not enough parking
Not very helpful