|Category:||RV Storage Facility|
|Address:||12611 N Hwy 183, Austin, TX 78759|
|Working:||7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM|
I would not recommend anyone doing business with this location. I spoke with the store Manager Jason about being double charged on a rental that I had signed for. This happened on Saturday, almost a week later on Friday I had not received my refund. He initial response was to tell me that, it was not the case and that I need to contact my bank. After telling him I had contacted the U-haul corporate office and they told me it was an issue on his end, he then takes my card number to find that I was charged twice. After telling him how displeased I was with the service, and demand the refund he then threatens not to process my refund , and accuses me of talking down to him. In my opinion Jason handled the situation very poorly , and unprofessionally. I would not recommend anyone doing business with this location.
If you are looking for a job DO NOT apply for a reservations manager. Keith Robinson (756 TCM) is rude, and calls us names. He has also rubbed his pelvic area on my shoulder while watching my computer screen. He wrongfully fired an employee because she politely voiced her opinion. He is illogical, and rude. Him and Lucinda Herrera call all of names in the traffic department, and speak very cruel of other managers in 737, saying how poor their management skills are and who they wish they could fire. Keith has also told us Lucinda Herrera and Glenn Taylor paid people without plumbing and electrical licenses to do the construction in the front as he joked that he should report them so he can have a job that is less stressful with better pay.
The folks at this location really do care, however, they are incredibly overwhelmed. After meticulously planning our boxes and our trip to coincide with each other, my boxes never left austin and no one even told us... my husband, two dogs and I are at this moment sleeping on a floor and eating frozen meals off plates... part of my job is in the truck and I am unable to complete necessary tasks to earn a living and now our date is pushed even further..... it will be a full month from when we sent our belonging till they reach us....
I called U-haul today for a last minute rental. We are moving quickly, and as with any move, things are quite chaotic. I spoke with John, who gave us exceptional service. I was expecting to jump through hoops as we have in the past, but he made the process quick and painless and actually was able to calm my nerves a bit. I wish every process through the move would be this easy and will definitely be calling back for services in the future! You made a lifelong customer.
The staff was quick to get us our van and made everything easy to understand. However at drop off we arrived a few minutes before opening and the manager was very rude. She had an attitude about us sitting in the van waiting and she pretty much shoved us away from the front door with her rude manners and body language. All the guys there were above amazing and nice and willing to help out two girls moving. However management needs some pointers on customer service.
A Private User
HORRIABLE SERVICE! we paid for after hour access, loaded up the car... got there, code didnt work. Had to go home, wait until the next day to call, they said they fixed it... went back up there and guess what... code still didnt work. Talked to the manager on the phone and he wasnt willing to go up there to let us in. Tried calling upper management and it was impossible. Moving all my stuff out and to somewhere else!
Store staff are great. Hotline staff... not great . Called 800# and waiting 15 mins then got hung up on. Called again waited 15 mins and got someone who then said hold on and put me back on hold for 15 mins and transferred me to someone else and that girl said I was out of her jurisdiction. It was very frustrating. Every time I call a store directly though or go to the location, the staff are great.
Shoutout to David, Jason, and the rest of the crew here! Service has been consistently awesome and the staff has been more than accommodating of my specific needs. The assistance I received yesterday was above and beyond what is expected and I will continue using this storage facility for as long as possible. They seem to truly care about the customers.
Called to see if a tow dolly was available for immediate rental. The lady who answered was extremely rude and then hung up on me. So unprofessional. Maybe the owner should call to his business once in a while and see what kind of treatment he/she gets.
Not a safe place to park your trucks or vehicles. Someone tried to steal our truck and the manager did not put any efforts to assist with the case and was extremely rude. Parking there is as good as parking on the street.
I went in to U-haul to get a tank of propane , I got the gas all Ok, buy when I went to check out the would not take cash I do no like doing business with places that will not take CASH it is wrong.
Same story as every other U-Haul store. Poor service. Broken down equipment. Last truck I rented from them broke down in the middle of the move, and had to be towed. Never again for U-Haul.
Rental was a breeze. I called them up, gave them a credit card and went to pick it up. They had the truck fueled up and waiting for me when I arrived. Susan gave great service!
Guy who checked out the trailer was great. Guy who checked trailer back in was total jerk. Will never use them again even though they are closest.
Simple transactions, accommodating, busy location, requests/reservations best done in person-online stock may not be actually on the lot.
Transporting Cars Champion Inc.
This facility lacks professionalism and fast service. Management drops calls and does not want to resolve issues.
Good service persons. Cricket infested storage units. Crickets actually stink up your stuff.
Rude staff. No professionalism whatsoever. Very bad experience.
Nice staff... Which is a rarity for Uhaul
In and out. Great people. Cheap rates.
Slower than snot for customer service
Nice store..great customer service.
Staff was very friendly and helpful
Get service. Fast. And friendly.
Flexible hours, easy night return
The staff here was very helpful.
Charles Van Sickler
Easy in and out service.
Ok for outdoor storage.
Fast and quick rentals.
Very bad management.
Good and fast service
Ease of use. Nice.