|Category:||Truck Rental Agency|
|Address:||8710 Burnet Rd, Austin, TX 78757|
|Working:||7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM|
A Private User
On the last day of August, one of the busiest moving days of the year, I arranged for a van to help my son move. The time of day when it would be available was later than I would have liked. I had driven down from Tyler and a later time meant getting back to Tyler later. Gary bent over backwards to help me out. He did not succeed but he tried very hard to accommodate me. When I returned to pick up the van I was tired and full of anxiety because of the situation my son was in. Gary was gone but Jennifer was able to help me out. She could not have done more to relieve my stress and anxiety. She joked with me gently and it helped a great deal to know that there was someone who was in sympathy with my situation. I returned to U-Haul on Burnet Road to unload the van into a free storage unit that Orlando arranged for me. Orlando was very helpful and kind in getting me into a unit. Ernest was understanding and helpful as I parked the van in the wrong spot and finally got it were it belonged. These people work as a team and their goal was to do as much as possible to relieve as much of my stress as possible. They made a very difficult day much easier to handle. There are a lot of U-Haul dealerships in Austin. However, I will go out of my way to deal with these people should I ever need a U-Haul again. Which I will in a couple of days!
My experience at U-Haul was truly horrible. When I arrived it took longer than expected to check out the vehicle because their system was having issues. But all that was fine, the cargo van I rented seemed nice and new. My wife and I loaded the van and begin driving, couple minutes into the drive the van made a noise and began grinding anytime it was moved. I parked on the side of the road and called U-Hauls roadside assistance. In the middle of Austin on a Saturday afternoon it took 3 hours for roadside assistance to come look at the van. The issue was a broken carrier bearing mount. Roadside assistance was able to repair the van, mostly. I was able to deliver my items and return the van. Back at U-Haul the service team once again took longer than expected. And had no consideration for the difficulty that my wife and I experienced with their van. I do not expect to use U-Haul again in the future.
A Private User
Rented a truck and made the mistake of dropping it off. They charged me an addtional $127.97 saying it was 1/8 short of full even though I have proof I filled it and saying it was dirty even though it was clean. IF YOU CHOOSE TO DEAL WITH THESE THIEVES DO NOT DROP OFF THE TRUCK, CHECK IT IN PERSONALLY. YOU ARE MUCH BETTER OFF RENTING FROM A DIFFERENT LOCATION TO AVOID BEING ROBBED.
We waited in line for over 25+ minutes with only two people ahead of us. The employee was nowhere to be seen for most of this time but he popped his head in every once and a while. When we were finally helped, they did not have a truck for us and we had to go to a different u-haul branch in order to get one.
A Private User
I have rented a storage room at this location for more than 2 years. The staff has stayed consistant, no turn over, and have been friendly with high service from the beginning.. I could not ask for more, whatever they do at this location is working I would not hesitate to reccomend them to anyone.
Very courteous, and professional. Pricing was discussed upfront and there were no surprises. Working with the folks at this U-Haul franchise helped make my move easier and less stressful.
Reserving was very easy online. When I went to the store to pick up, they had my truck waiting on me. The drop off process was very easy, as well. Great value for the truck.
Booked a 20ft truck, was provided a 26ft truck for the same price. With online reservation, the check-in and check-out prices were really quick.
A Private User
Outstanding service. This particular establishment truly cares about each and every customer, as I have seen first hand. Thanks Gary!
Fine experience with no troubles. Price was what I expected and got the job done. Seemed transparent about their services/expectations.
Friendly staff, quick if you register/reserve online. Helpful about returning trucks past closing time as well.
Good place to rent trailers and storage space plus get your propane for your out doors grilling.
These people never have the truck you reserve online. And their staff are really rude and lazy.
This is a convenient place to get BBQ tanks refilled. They save me money at the same time.
Very tight paths back to the storage units. A 26ft box truck will have trouble here.
Better customer service would have earned five stars instead of four.
Super helpful, easy process and sweet people behind the counter.
Great customer service and very helpful with the entire process
Super friendly people. In and out in less than 5 minutes.
Good service. A nice on-line check in and return option.
Very helpful, quick, and courteous installing my hitch.
Fast service. Made the process easy and simple.
Did a great job of installing a hitch for me
Store manager very nice and helpful
Great help in understanding options
It was a pretty smooth process
05/18/15, PU, no semi truck in
VISHNU MAHESH CHANDUPATLA
Clean and small storage units
Hye Jeong Lee
great facility and very nice
Great people to work with
I use them all the time.
Service was acceptable.
Very nice people
Easy in and out
Eric De Leon