|Category:||RV Storage Facility|
|Address:||6610 Burnet Rd, Austin, TX 78757|
|Working:||7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM|
A Private User
CREDIT CARD ABUSE: THIS LOCATION VINDICTIVELY AND ABUSIVELY CHARGED MY CREDIT CARD FOR ARBITRARY FEES. MY CREDIT CARD WAS NEVER AUTHORIZED FOR USE. I never submitted my credit card for purchase at this location-- I paid my balance IN CASH for a Uhaul Rental on 08/03/2009. WITHOUT MY PERMISSION, Manager Matthew Bice found my credit card number by searching a cancelled transaction, and used it to assess fees associated with my rental. After I paid my balance in full, WITH CASH, for truck rental, the manager claimed I was being assessed a selection of fees, which he was not able to print record of or have me sign. I disputed the fees, and gave my home address to have a printed copy sent to my home for my review. The manager sent a bill to my address, then billed my credit card with the charges, UNAUTHORIZED, with an additional $30.00 late fee which was never mentioned. PLEASE BEWARE OF THIS LOCATION. I HAVE DISPUTED THE CHARGES AND THIS LOCATION IS UNDER INVESTIGATION WITH MY BANK. I HAVE ALSO REPORTED THIS BUSINESS TO THE BETTER BUSINESS BUREAU.
Both rental and return were a breeze. Vehicle was ready for pickup right when the location opened as we had scheduled. Took us less than 5 minutes to be on our way. Both employees were very courteous. Paid almost exactly what I expected to pay.
Matt, and the rest of the staff, get 1 star because we can not get zero or a negative number. Service and communication are great negatives that cancel out a great corporate setting and nice facility.
They go the distance to help you. They made my moving day as painless as possible by all the equipment ready and on time.
Location was really clean and quick. It was a drop and go with the Uhaul and the staff was very helpful.
Very helpful but could be more organized with the amount of staff they have.
Quick and easy in and out. Helpful and courteous staff.
Clean facility, helpful staff. Tenant over 5 yrs.