|Address:||13675 N Highway 183, Austin, TX 78750|
|Working:||9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM|
I needed help moving from a huge home to a small one and needed storage. I have always had storage so I know helpful and cleanliness and timeliness when I see it and I definitely found just that at this location. I even remembered their names, so kudos should be given to Al and Mark. They put up with me and Al was especially helpful when I was in need. From renting units in other cities (former military) in the past, I can say that this place is easy to find because of the lighthouse, right next to things that you will need on the way out like food and the car wash place. They have a bathroom on site that is super clean. These guys are always there and they CARE about your stuff, when you need to access your stuff and the right price/space for your needs. They made a stressful situation a breeze. Good service is rare in today’s time. Give these go to guys raises.
Dawn and Tiffany were helpful and knowledgeable regarding the facility and operation procedures. I inspected the climate-controlled building and found the facility clean and well maintained. One thing to note that if you already have a home owner insurance policy be sure and check with your insurance agent first to see if you have off-site coverage and then you will be able to save some bucks on the monthly mandatory insurance coverage. You will need proof of insurance and a phone call to my agent and passing the phone to the staff worked or bring in some appropriate official looking paper. Party On!!!!
I have to write this review because I was given the best service possible by Al at this location. This is the first time that I have ever had to put my items in storage and thought it was going to be a hassle but Al made the process so much easier. He was very thorough in explaining the process and very professional. The day I can in to get the paperwork done he received a call from and angry customer and was very professional and calm in explaining a situation to the very same customer. Top notch service and I will definitely refer my friends to this location.
I recently had to rent short-term storage space at Public Storage and Dawn and Cindy we so helpful and knowledgeable about the available spaces and then the transfer of the space to another family member. The property and spaces are clean and surveillance cameras securely manage the property. You also receive reminder phone calls and emails about upcoming rent that is due. I highly recommend this Public Storage facility in the event you to rent a unit for a short or long-term need. Best regards, Karen
Came in Friday, Dec. 13, 2013, about 5 minutes after closing time. The young man who I believe is Alex, opened the office back up for us. Was very helpful is helping determine what size was needed, explaining the prices and specials. He could have just ignored us and went about finishing his closing duties but he chose to stay late and be friendly and helpful. Was very surprised and most grateful for his help. Thank you for making a rough day a little easier to cope with.
During the three year period I had the rental unit at Public Storage, I was satisfied with the facility and the staff especially Matt and Al. They were both friendly and professional. I did not like the way the rent kept creeping up every 6 months or so, it was $80.00 when I first rented, when I left, I was paying $119.00. I moved to a facility where I pay $65.00 a month. By the way, I was never late on a payment, I believe you lost a good customer due to greed.
Gigi Edwards Bryant
I have not visited a storage facility in years. I was expecting a very different experience based on past knowledge. When I met AL I was treated to an excellent experience. He was helpful and knowledgeable about my needs. I will certainly tell everyone about my Public Storage experience! I left with very positive "little known facts" about the storage of my goods when I choose to store them. Good job Al.
This is my second time with this location. The customer service is the best I have ever experienced. Last year, Mark and Al were just a 5 star team! I came back because of them! Moving is just nerve racking for a senior citizen.They made it so easy! This year I had Mark, Al, Angela and Josh...AGAIN 5 STARS! They will give you such great customer service that reminds you of the old days!
Mary Lynne Reagan
Customer Service is excellent. That is why I give this 5 star rating. First person I spoke to is Michael (Mike) and Vanessa was there as well. I am now a customer who will stay a customer as long as I need this storage. I met Jeff today who will be there with Vanessa more often. So all staff here are super nice, professional, understanding and accommodating to their customers.
This is the place to go! Dawn helped me and she was super sweet! My experience was quick, painless, and easy. Thanks for being a great facility! From the minute I called, I got the unit I wanted on the floor I wanted and at the price I wanted. ⭐️⭐️⭐️⭐️⭐️ P.S. I noticed Dawn was a little hot due to the sun beaming in through the window. I think management should add some blinds.
Really great experience here, Robin and Dawn made the process easy. Got a good deal on the rental too. Edit: Read your contract carefully. They do not pro-rate your lease term, and do not make exceptions. I terminated my lease on November 1st, and they forced me to pay the full month because I did not vacate by the end of October. The service and facility are fine.
I had a GREAT experience. What made it that way was JACKIE !!!! She is so Helpful & so Kind. I had tons of Questions & she answered them ALL plus made some very outstanding suggestions. She goes Above & Beyond to be Super Helpful and she knows Everything you could possibly need to know. I am so Grateful she is so AWESOME!!! she made a stressful day turn GREAT!!!
Jeff was very helpful and even stayed late to help me out. He made it quick and easy. He helped me get my belongings properly protected and helped me get those items to my car. Mike, Tracey, Cindy, Sean, Robin, Rakeem have also been very nice and helpful with any questions or concerns before I even rented. Very awesome group of people.. Moooo purple cows!!!
This storage place was an excellent choice. Al and Mark were very helpful. They were able to answer all my moving questions and help get everything coordinated. I recommended the facility to my family. My mother and son used this facility and were just as pleased. Thanks for making something that can be difficult so easy. Mark and Al - you are great!
Mark and Al were so helpful and answered all my questions. When there was an issue with the gate not opening Mark repeatedly tried he found a resolution. I was shown a unit in the new climate controlled building which is very clean and very secure. There are dollys by the elevator which were so helpful when moving my belongings upstairs.
MY SISTER & I NEWLY MOVED FROM NEW YORK CITY, TIED & STRESSED, WE CAME IN HERE TO PUBLIC STORAGE, AL GREEN, A TREASURE, PROFESSIONAL, COURTEOUS, IN THE BEST INTERESTS OF OUR NEEDS. A TRUE ASSET TO THE COMPANY, WE ARE TRUELY GRATEFUL. THANK YOU, AL & PUBLIC STORAGE FOR THE WISDOM TOO EMPLOY, A PERSON OF SUCH HIGH STANDARDS.
My 2nd time needing a storage unit. Jackie and Al had exceptional customer service in assisting me with my questions. Al even helped me take all my supplies to my car and jackie got me the perfect price and size i was needing. I definately reccomend this location to all my friends.
Erika, Dawn, and Al were all very helpful and friendly. They provided me with several options and sizes for units to see what best suited me. Erika showed us around and was very helpful and friendly. The units are well maintained and at a reasonable price. Would recommend.
One of the workers named Ojo was excellent at providing me service. He showed me around all of the garage facilities and demonstrated how to use the garages. He was very friendly as well as quick to have me sign the documents necessary to use the storage unit right away.
Dawn and Al were very helpful and friendly. I have no doubt in my mind that my aunt will receive good service there. We had a little confusion about one thing, but Dawn cleared it up really fast and helped my grandparents understand. Great people and great service.
Came in to the store today and AL helped me out with all my questions being natural and nice; and even gave me a tour of the store,and that was pretty awesome. good customer service overall I think im going to be using the services of public storage pretty soon.
The staff at this location are amazing! Cindy, Robin and Dawn went above and beyond to help with a rental, relocation to a smaller space and treated me with the utmost kindness in an incredibly difficult situation. I would recommend this location to anyone!!!
Jackie helped me rent a large storage space. She was friendly, efficient and knowledgeable. I was able to complete the paperwork quickly and was on my way. The unit itself is an interior space and air-conditioned, and will work well to safely store our goods.
What a great experience, fast, friendly, and informative. We could not be more pleased with there customer service we received from Dawn, Mattie, and Yasmine. I will highly recommend this location to friends and family. Kudos! Thank you again
Al Green is an awesome employee! He went above and beyond to help me in a crisis when my car was stolen. Helped to assure me my things would be safe by putting another lock on my unit until I could get the locksmith out to change my lock.
Al was great! From showing me around the property to picking out packing supplies, the guys really made me feel good about using public storage. They were personable and professional. I really like the new climate controlled storage units.
I could find my favorite size of storage easily .awesome Robin ,sweet and very kind lady helped me to find my place with reasonable price .also all supplies for storage was available at the place , great place and definitely recommend it !
Al did a terrific job! Very friendly and professional. Made sure I was getting the right sized unit for myself, showed me the unit, and even made sure I had all the moving supplies I needed. Highly recommend the company and location.
Jackie was so helpful and patient. My mother is handicap and needed first floor unit with easy access. Jackie was very helpful in finding us what she needed. The place was clean and full of supplies to help with the move.
Dawn and Robin were great. My first time using Public Storage and Dawn made the whole process so easy. I will be recommending this location to anyone who is looking for a storage unit. Thanks again to Dawn and Robin.
Fathom and Jackie represent super customer care. They helped me in finding the best unit for me. They gave me many options. It was an easy choice for me to choose Public Storage over other companies. Thank you :)
Hooked me in with a $1 special neglected to mention on the website, phone appointment, and not until I had looked the unit over ready to move in that they require a special cylinder lock for an additional $20.
Outstanding facility and service. Extremely friendly and very helpful staff and all of this with the lowest costs we have seen for storage facilities of this caliber. Dawn and Lisa are awesome.
Was one month late and was charged a $180 LATE FEE. Are you kidding me? There is NO ACCOUNTABILITY. Manager is rude. Facility is fairly clean. But I would NOT rent from here again - EVER.
Jackie is full of energy, nice young lady who always attentively helps me. Lorenzo is also awesome but not as awesome as Jackie. They both are great and have wonderful customer service skills
I continue to get great service at this location. Rented with Al last year and he was very helpful. Today I was helped by Vanessa and Tiffanee who made things easy for me. Great staff here
Great climate controlled storage at a reasonable price. Very clean with easy access. Helpful and friendly staff. Highly recommend if you are looking for storage in the NW Austin area.
Angela and AL were very professional and courteous towards me and have me all the information I needed to make the storage process easy as possible!! you guys are great thank you!!!