|Address:||13359 US-183 #406, Austin, TX 78750|
|Working:||Closed 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed Closed|
I have been to this location a handful of times and it has always been a pleasant experience. Today was a different story. They quoted us almost double the shipping charge that FedEx quoted online, and when we brought that up, the man got visibly annoyed and acted as if we entered the information wrong. We had not. Given that, we opted to buy our own label online and have PakMail print it for us. We had forwarded a few emails to print and they charged a "technology fee" of $2 to open each email on top of the printing fee. This would be okay had I not asked and specifically been told that there would only be ONE technology fee charged. The man even yelled from the back that she should charge us another! You might want to be a bit kinder to your customers and not treat them like idiots if you want them to return. There are several shipping centers near this location; we will gladly use them instead.
This store is not a direct Fed Ex or UPS store and for that reason all of the wieners that complain about higher prices and forget about the convenience that this store brings I say bully on you. I have been to this store numerous times and only received the highest service and have always felt they treated people with this upmost respect. Please understand when you go to an outlet, you are going for convenience for your comfort. I for one would recommend this store and have many times driven past other stores to come to this one because of the professionalism.
I was searching for a notary and discovered this place and am really glad I did! George was terrific and handled my notary needs and even pointed out something I had forgotten to complete. He let me know all other services offered at their location and I will definitely be back. Hard to find good, friendly customer service these days!!! My wife and I will both bring our business to you guys!
Really helped me out of a bind when I was trying to ship something to Japan for my boss, I ended up not being about to ship it but they helped me come up with a better solution. That is why I always go back to them time and again!
This owner discriminates against minorities and minority owned businesses. He actually refused to open a PO Box for our business after we had already paid for the PO Box. Do not take your business to this Pak Mail location.
I have used this Pak Mail Location for years. Joel Is Fantastic! I have shipped all over the states, Europe and Japan. I have trusted Joel with my most important shipments. The service has always been exceptional!
I went into Pak Mail with a 3x5 card with my address for shipping printed on it. The Pak Mail team took the time to verify the address... which is a good thing as I was sending my package to a vacant lot due to a typo!!
I opened a mailbox with them and it was a great experience. The lady was very nice. Their mailbox somehow is cheaper than UPS store. It is way more pleasant to deal with them than the UPS store on Anderson Mill.
James W. Jones
This convenient location is managed by highly customer focused and knowledgeable owner and staff. Their follow up to shipment delivery notice is an example of why I only consider this Pak Mail.
This place takes the take over any standard ups or FedEx store. George helped me with all of my needs and provided incredible customer service. This is my new spot for all my mailing needs!!
I have been to this store numerous times and only received the highest service from people there. I warmly recommend this store because of the professionalism, service and kindness.
Joel and his team set the bar high for standards of excellent service--personal and interested, with good follow-up to confirm that the results are what we want!
Great place for all your mailing needs. The owner and his staff are outstanding. They always ask the right questions. Parking is a snap...
My experience was great! George was friendly and helpful. I would definitely do business with him again and recommend Pak Mail to others.
Faxes are $1.99/page. Prices were not posted. Was a bit surprised to see that we had to pay over $20 to send a few pages.
Great store always dependable and professional. I go here every time for my shipping needs.
Great shipping center! Always friendly and knowledgeable. I definitely recommend them!
Great service! A+ all the way! Perfect location to help you get all your errands DONE!
Convenient location with prompt, friendly, and helpful staff. Highly recommended!
If you want to be ignored, talked down to and lied to, then definitely go here.
Friendly, fast service for an impressive variety of needs. Highly recommended!
Joel is great. He knows his stuff. Definitely will be using his services again.
Well organized, personable staff, pleasant atmosphere and efficient service
Joel was very friendly & helpful. Wonderful service & great ownership
Marissa is the best! Very nice people and very helpful
Always efficient, professional and pleasant.