|Category:||Moving and Storage Service|
|Address:||9201 Brown Ln #190, Austin, TX 78754|
The move was a mixed experience. The great news is that everything except one lamp arrived in good condition, including our electronics. This was also the best price we were quoted. I had heard that some moving companies demand more payment than was estimated on delivery, but this was not the case. There was a $100 "long carry" fee at the end because our apartment was more than 75 feet away from where the truck could park, but they were up front about that and we knew it was a possibility. On the negative side, the paperwork was kind of a mess. The inventory of boxes that went on the truck was not correct, although the total number of items was. We were not missing anything, but it made checking it more difficult. During the move, it was difficult to get in touch with anyone in the main office to check in. Finally, our stuff arrived fifteen days after our date of first acceptance (the contract said it would be 14 if there were no exceptional circumstances). On the whole, I feel like they did the job we paid them for. I wish I had known it would take as long as it did. I was happy that everything arrived intact.
A Private User
Obviously after reading all of the comments below, I get the take that every positive review on here in addition to the one below is all from there staff. The referalls on there site are bogus, they ask you to write something when they come. There workers that showed up at my place could not speak english and were extremely rude. This company is so cheap they prob. hire illegals. I will be contacting the Texas Complaints Board regarding this company I am so frustrated. I booked my move within 30 minutes with another company and he said to me they hear it all the time that Compass is a nightmare. They give the low ball price on bids and then take you to town on fees. There owner is such a scum bag, he lied directly to my face as well as the salesman. I have never felt so disrespected and taken advantage of in my life. Lastly, after they load everything into the truck and its done they say, well sorry sir we cant offer you the package you already signed for. I was in utter disbelief. Please take my advice and if you are interested in using this company and want to here my story personally I would be glad to give you my email.
I recently made a local move from one side of Austin to the other. I had a list of items removed from one house and moved into my third floor walk up apartment. The team of guys worked extremely quickly with no breaks. Wherever there was carpet they laid out blue sheeting to protect it. They handled all my items including some antique and fragile ones with care, and were happy to place every box and piece of furniture where I wanted it. Every glass or ceramic piece was nicely protected in paper. I actually was moved for slightly LESS than they quoted me, a nice surprise. Daniel in the office was always happy to pick up the phone and answer my questions, and the movers never tacked on any crazy surcharges. Sure, the foreman was a little hard to understand, but he was a nice guy. Maybe it was just the simplicity of my move but I would certainly recommend these guys to friends!
I had a very terrible experience with this moving company. Be aware with this un-professional organization.They took almost a month to deliver my goods from Texas to North Carolina in December 2014. By the time received my goods found 2 large boxes missing which were having my electronic items including Xbox,kinect, family photo frames and laptop along with other kitchen stuff which costs around $1500.When i have asked moving company to track down missing boxes they have no clue where they have missed out them. their customer service is really bad and could say its nil. last point i would like to mention about the truck delivery driver , he was so rude and even not responding when i was asking about my missing boxes and eventually he drove off with out taking my signature on delivered items.
I recently moved from Austin, Texas to LA in California and Compass made my move 100x easier and less stressful. Out of the 4 moving businesses that I talked to Compass was the best fit for me. They were very flexible with my schedule and worked with me throughout the whole process. Their workers carefully and gently wrapped everything in our house within a time frame of 4 hours. Anything I asked them to put in a certain place or spot they did without any questions asked. The move was very quick, smooth, and faster than I thought it would be. I had no problems with their workers or company. They treated me with great care. I well definitely tell my closest family and friends about this company or anyone in general. Highly recommend them to anyone! Thank you Compass for everything!
Hannah Ehl Loegering
We had a great experience with Compass for our most recent move to Austin. The great service started with the sales manager Geoff who set up our move and was very straightforward and friendly. On move day, they were prompt, efficient, and most of all, so friendly. They showed up with three men who all took a moment to shake our hands and introduce themselves, then got right to work. they had our full 3 bedroom truck unloaded and all of our furniture placed in our home within 2 hours despite the heat of the summer midday. They were very professional and careful with our belongings and literally rolled out the red carpet for our move. 5 star rating for this comany. They really welcomed us to Austin with their kindness. We will definitely use them in the future!
A Private User
Completely destroyed many irreplaceable items, such as wedding gifts and a wedding dress. We were overcharged once they had our items by more than $1000. We were left in the rain by the crew that was supposed to be assembling our items. Our boxes were destroyed and repacked into larger boxes being broken in the process. I am not sure how they got so many boxes of ours wet, but several boxes were soaked and filled with mold by the time we received them(approx 1 week). We were blamed for it all and no resolution to date has been achieved. Please, please consider what I have said if you like your possessions to be intact.
This company moved my mom to NY so we used them for our local move. The move to NY went smooth and professional. Mike and Leo took care with padding her furniture and even padded her vacuum. Evidently if the item is not boxed it must be blanket wrapped. We were short on boxes as we packed all night and ran out. They had more then enough boxes to cover the move and even helped us pack to get us out of her apartment. As we were totally out of gas. Mom was very pleased with the total move. This crew ended our fear of movers and the tall tales about them I hope that anyone reading this has the same experience.
July 15, 2013 COMPASS VAN LINES Mr. Aviad Peretz Austin, Texas Mr. Peretz, I am writing to Thank You for the professional service during our move to our new location in Austin, Our inventory included 7 executive office suites and 51 office cubical. The speed in which you made our move, and the wrapping and handling of our furniture was above and beyond what I could of expected. The issues of our relocation was greatly minimized by a pain free move. Thank you for your assistance, I am happy to recommend you and your company. Sincerely, Sam Houston Johnson,President
It was to be a simple move from Austin up IH-35 not 45 minutes. Horrible service. Movers broke an item. We filed a claim and it was DENIED! How can that happen? They broke it, and we have pictures. Amazing. They also tried to get us to use their larger boxes for several smaller boxes we had packed and would have charged my daughter had I not noticed it on the receipt. She ordered two guys and they showed up with three....and guess again. YES, they wanted to up charge the service. They were absolutely deceptive. NEVER EVER use them!
I never imagined that moving could be other than an horrific experience. But from the moment I talked to Annie on the phone, with her calm, helpful and professional interest in my move, I began to relax. She took an interest in my family as well as quoting me a very reasonable price. Then the driver arrived with his team. Luiz was a consummate gentleman as well as a methodical professional in organizing, wrapping and loading my household. After the van pulled away, I was amazed to find myself thinking "Gosh this was FUN!"
When I moved to Austin, Compass really helped relieve a lot of my stress. Their fast work and great care of my products earned a 10/10. Compass is great for moving things around and listening to their customers. When the time came, the team personally gave me a rocket-deal and quote so I was alread hooked. They delivered quickly with no broken things. The team of guys listened to me very well as they handled with care and took everything where I wanted. Definitely will recommend to my friends!!!
My move with them was the best move to date... They packed and wrapped everything. Brought the necessary equipment to ensure nothing was damaged. And, most of all the price was spot on, along with the estimated time of delivery, where we were able to enjoy the rest of the day packing. This proved to be an extremely successful move, and I am happy I found this company and Aviad. The personal touch that he gives to the move was immeasurable in how comfortable it made me feel. Thank you Compass!
The folks at Compass Van Lines went above and beyond for my move from Austin to the Bay Area. They were prompt, diligent, careful, and polite. They even assisted me in transferring some furniture/items to my donation place of choice. It was so easy to work with them and the price was very reasonable. Moving is tedious, but it makes a heck of a difference when your moving company works in sync with you. I highly recommend Compass Van Lines!
We really enjoyed working with Compass, the sales department was very helpful and professional making our move to Florida way more pleasant than we thought it would ever be. The movers work very hard and efficiently to ensure that everything was done in a timely matter, specially when it came to the packing of our antiques they did a marvelous job on them. I would definitely use this guys again in the future. Thank you guys!
A+ Service all the way. Daniel and Willy were great. Daniel called giving us a time frame of when they would be arriving and was very punctual. Second time using Compass Van Lines and will definitely use them in the future. Larger items were well protected with moving blankets and shrink wrap. I highly recommend them to anyone wanting to save their back moving themselves and the cost is reasonable.
All the movers were completely professional & courteous! They went above & beyond my expecations and worked very efficiently to get the job done! These guys took care of my stuff as if it was their own & I appreciate that. I would recommend them to ANYONE. Definitely going to use them again because they provided a 1st class service for minimal cost, and that is valuable.
A Private User
I could not have done my move with out this team. First of all I would like to thank Lisa, she was so nice when I had questions on the day of my move. My salesperson Sara, and the foreman on the jon Ben. These people made me and my husbands job soooo much easier. Thank you again for being a reliable, well staffed and caring.
A Private User
WOW, what a team. These guys really came through for me when the other moving company took my money up front then never showed! Even though the move was last minute, they were fast, efficient and professional. They really eased my mind. I will recommend them to everyone I know!
my compass van lines experience was better than expected the movers did a great job and I was very happy very professional and were nice and helpfull with everything wapped all our items with care and protected everything no damage, right on time, great service!
I have to tell you, that Anne is the most Professional and Caring Moving Assistant/Sales Manager out there! Compass Van Lines does an excellent job in Customer Service! You need it moved and they get the Job Done at a Great Price too!!
A Private User
Rip Off Company. Will quote you low, and hole your furniture hostage what they Over Charge YOU. Do NOT use, owned by Nigerian Scam artist. The worst Company Ever. Will not deliver when peromest, and will always over charge you!
A Private User
BEST MOVING COMPANY EVER in Austin Texas and the USA. As a property manager I arrange several moves a month. The service and personal attention to detail is always a priority at Compass Van Lines. The best in Austin Texas.