In an effort to write a clear and honest evaluating of Austin Affordable Moving my wife and I have decided to write this review. Overall the organization was pleasant to deal with through the moving process. However, the one star rating has to do with breach of contract. The organization damaged my undergraduate degree, masters degree and honors distinction frames. Altogether the damage to these frames is over $600. When we requested restitution Tammy advised us that "because their insurance does not cover frames they will not cover our damages." Going forward my wife and I hope Austin Affordable Moving will reach an agreement with us, and we intend on updating this review as it transpires.
I had procrastinated on calling movers for my big move date and 2 days before, I panicked! Luckily Austin Affordable Moving had open times for the day that I needed to be out of my old place and into my new one. Kyle & Will did an amazing and quick (not careless) job of packing up my old place and unloading into my new one. Even with the hiccup of the new apartment complex choosing that day to paint our new building, they were able to quickly come up with a resolution as to not get paint on my furniture and/or ruin my floors when they moved in. I highly recommend this company for any move that you may have. They were pleasant to work with and affordable.
Would not recommend. Loved the mover Thomas and I trust him. But, my tools were misplaced- they were not found at my precious apartment and I have not been able to locate them at my new one either. There is only one other place that the tools have been, and after explaining this to Tammy all she suggested was to file a police report(which is fine)- these were $300 tools and I doubt someone would sell them because they weren’t easy to come by. Tammy still has not responded to my messages after I gave her the closest thing to a model I could find. I’m very dissatisfied with the level of customer service I have received from her.
Great movers: friendly, loaded fast, never stopped working, very stong as I had loads of heavy furniture. We had prepacked and labled boxes of all the same size and within 3 hours a whole house of furniture and over 120 boxes were loaded. Definitely would recommend these people. I had a lot of antique breakables and was very particular with those things. They were very courteous with handling these items and being an 70 year old that was really appreciated. The foreman, Will, was always smiling and helpful, and most of all listened.
I used these guys for my move last year (literally moved less than half a mile down the road! lol) They were on time, fast, efficient, and really helped me out by picking up my new furniture at the furniture store, and *then* getting my remaining furniture (from an upstairs bedroom!) and loading that as a secondary move and *then* moving it all upstairs to a second floor apartment! All in under 3 hours! Very fast, very efficient, very professional, and very affordable! Would definitely use again!
There was a bit of a time delay from another customer. Tammy communicated the delay. When the team arrived, they were great. They were efficient, courteous professionals. They did a great job wrapping and handling all my stuff. Delays happen and they handled it well. I would certainly use them again.
Awesome experience - unloaded my 1 bedroom apt in under 30 min. Very pleasant guys too. Also did a fantastic job loading the truck, secured everything and packed efficiently. Would 100% use these guys again, cheap and great.
Kyle and Will were unbelievable. I ended up having to move twice within a month and they could not have been more kind, helpful professional and fast! I used them both times and absolutely will use them again. The BEST!!!
Will definitely recommend/use this company again. Only one minor detail but still give a high rating, had one apartment loaded and next apartment unloaded all under 2 hours...reasonably priced!! Hard working crew!
We called Austin Affordable Moving for a last minute move and they were able to put us on the schedule. The two movers, Kyle & Will, showed up on time and did an outstanding job. Chris